School Complaints Procedure

Please find our school complaints procedure attached to this page. In the event of processing a complaint please use the contact details below.

Helpful Contact Details
Complaints Co-Ordinator - Mr Simon Carroll, The Dormston School, Mill Bank, Sedgley, Dudley DY3 1SN
Child Protection Senior Officer - Mrs Jayne Elliott, The Dormston School, Mill Bank, Sedgley, Dudley, DY3 1SN


The Head Teacher - Mr Steve Dixon, The Dormston School, Mill Bank, Sedgley, Dudley DY3 1SN


The Chair of Governors - Mr George Craig, The Dormston School, Mill Bank Sedgley, Dudley, DY3 1SN


Directorate of Children’s Services, Westox House, 1 Trinity Road, Dudley DY1 1JQ
The Secretary of State, The Department for Education, Sanctuary Buildings, Great Smith Street, London, SW1P 3BT
School Contact Phone Number: 01384 816395.
‘In the event of a complaint being made, every effort will be made to achieve a satisfactory outcome for all parties concerned, this policy is designed to facilitate resolution of concerns with the minimum of conflict, this policy has been implemented to carry the confidence of all interested parties so that its use secures “closure” of any complaint or concern’


Page Downloads Date  
Complaints Policy.pdf 04th Jan 2018 Download

Latest News

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19th July

Staffing Update

We are pleased to inform you that we have successfully recruited another Science Teacher; Mrs Pajaj who will be starting with us in September 2019. You can find out more about Mrs Pajaj in our September/October Update Sheet. Mrs Vyse, Science Teacher who joined us in April 2019 will however unfortunately be leaving us in July 2019 due to personal commitments. Dance Teacher, Miss Knight who was with us on a temporary basis will also sadly be leaving us. We will also be saying goodbye to Mr Lee, Head of Maths in July 2019 as he has been promoted to Assistant Principal for Behaviour & Safeguarding at RSA Academy. Mrs Jacques however will be Acting Head of Maths in the interim so worry not, the Maths Department is in safe hands! We will also be saying goodbye to Mrs Baker, Head of MFL and Mrs Windmill, English Teacher in July 2019. They have both worked at Dormston for a number of years and will be sadly missed by staff and pupils. Mrs Baker has been a great teacher and Head of Department and her passion for MFL has inspired so many students over the years; with many of them going on to study MFL at colleges and universities. Mrs Baker is also well known for her creativity and has encouraged countless students to take up arts and crafts. Mrs Windmill is an expert in Shakespeare and has awakened a passion for literature in many past and current students. She has also been heavily involved in all of our school productions, including pushing numerous full size cars onto the stage in Grease and Blues Brothers and also making several children ‘fly’. We would like to thank them both for all their hard work and commitment over the years and wish them well in the next chapter of their lives.